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• Boarding hours: M- F 9am-11:45 & 3pm-5:45; Sunday 9am-11 & 5pm-6:45.

• You are responsible for being in control of your dog while entering and exiting the property.

• Owners are expected wait until they see a team member who has given the OK to enter the building and to NOT walk towards the kennels.

• You are required to bring your pups food. Please don't bring ropes, soft toys, rawhides, or bowls.

• If your dog needs to borrow more than 2 cups of food you will be charged $2 per cup.

• All animals are required to have DHPP/DAPP, Bordetella, and rabies vaccines. Any animal that appears to be ill will be isolated from other animals. It is your responsibility to ensure that your pet is up to date on all vaccines and ACDB will not be held liable for illnesses.

• Any dogs displaying symptoms will need to have their vet clear them of contagious illness and serious medical conditions. Any dog diagnosed with a contagious illness within the 7 days prior to their stay will have their stay canceled or be charged $85 per night. Dogs with a known contagious illness will be housed separately from other dogs.

• Any owner who does not disclose their dogs known illness/symptoms will be banned from ACDB.

• Pricing is subject to change and will always be posted on premises and online.

• Images of your pet may be used for marketing purposes.

• Unless otherwise discussed, your dog will be introduced to other dogs. Your pup may be unsupervised with other dogs as appropriate.

• Dogs who can not be in playgroup will be classified as Fireball or Zodiac dogs and will cost an additional $5 per night.

• Dogs play with their teeth. While every precaution is taken to ensure that dogs are safe, accidents can happen during play time. Any dogs that are identified as instigating problems will be separated from the other dogs as appropriate. Any known injury will be reported to owners as soon as possible.

• We may use calming chews for dogs who are showing a lot of anxiety. If you do not want your pup to be given a calming chew, please let us know so we can add it to their information.

• In the event of any emergency, owners/emergency contacts will be contacted. If the dog is at risk of losing life or limb, the dog will immediately be transported to a local veterinarian hospital. You need to provide an emergency contact other than yourself in case we can not reach you.

• You give both ACDB and your veterinarian office and any staff of either company permission to disclose information related to the safety and health of your pet, including the release of pet medical records.

• You give ACDB staff permission to make medical decisions for your dog if you/ your emergency contact can not be reached.

• You agree to receive text and/or email messages related to you being a customer of Arch City Dog Boarding.

• The reservation line is 314-325-4030 and is used for discussing reservations that are more than 48 hours in the future. Do NOT use this number if you need me to see the message within 48 hours.

• The main phone number is 314-448-8525 and should be used for everything other than confirming drop off and pick up times happening more than two days in the future.

• All medications must be in their original bottle with the pet name clearly printed on the bottle.

• Payments/ Fees/ Refunds

• Owners are required to reimburse Arch City Dog Boarding for any property destruction or damage caused by their dog.

• Arriving more than 15 minutes after your scheduled appointment will add a $15 fee unless we are notified at least 15 minutes before your scheduled appointment time.

• Arriving with incorrect medical or feeding information in the reservation portal will add a $35 fee. We use standard measuring cups when measuring food, not "scoops" or cups from home.

  • A note about measurements- “1 cup” is equal to one (1) eight ounce measuring cup that’s leveled off. One cup does not mean one scoop or one drinking cup from home. Any random person should be able to read the kennel card and know how much your dog eats. A rounded cup or heaping cup means I use the same eight ounce measuring cup, but don’t level it off.

• A stay is not considered reserved until payment is received in full. Owners will be notified if their dogs stay is at risk of being canceled due to non-payment or reaching the booking cap.

• In order to receive a full refund and to not be charged a fee for changing dates, cancellations to boarding reservations need to be completed the day before invoices are due. Once invoices are due, adding nights will cost an additional $10 per dog/ per night above the regular rate and canceled nights will be eligible for up to a 50% refund.